Stuart W Wild & Co strata management prides itself in providing you with a professional, yet personal management of your building combined with a high level of customer focused service. It is our philosophy that transparency and accountability are paramount in the effective management of any strata scheme and that is exactly what Stuart W Wild & Co strives to deliver to our owners daily.
The purpose of this document is to assist you to lodge a formal complaint if you wish to do so and how and when we will respond to your complaint.
COMPLAINT MANAGEMENT PROCESS
A person wishing to make a complaint may do so in writing to:
Written complaints should be emailed to firstname.lastname@example.org
PROCEDURES FOR COMPLAINT MANAGEMENT
Our Licensee in charge will be responsible for:
SCA (NSW) Code of Ethics (Constitution Rule 40)
To read the Code of Conduct, please click here
Strata Community Association (NSW) Professional Standards Scheme
Stuart W Wild & Co Pty Ltd is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.
The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia.
What does this mean for you?
At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.
The Professional Standards Scheme will bring to our clients a range of benefits, including:
At Stuart W Wild & Co Pty Ltd, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.
If you have any questions regarding the Professional Standards Scheme, please contact email@example.com or SCA (NSW) on 02 949 8200. Alternatively, further details are available at https://www.psc.gov.au/.
Liability limited by a scheme approved under Professional Standards Legislation.
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